Zong 4G Celebrates Customer Experience Day

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Pakistan’s No.1 Data Network, Zong 4G celebrated the customer experience day with great zeal and fervor as its top management and employees stepped out to meet Zong 4G customers across the country. As part of its customer-centric agenda, the company proactively reached out to customers in all major cities of Pakistan including Islamabad, Lahore, Karachi, Peshawar, Sahiwal, Faisalabad Gujranwala Quetta, Hyderabad and Multan.

Honoring the voice of the customers, the teams thanked the customers for their continued trust in Zong 4G’s services and solutions and also heard their feedback and suggestions. The customer experience day is a testament of Zong 4G’s commitment to its customers. The company is introducing state-of-the-art technologies in telecom arena, to deliver the best-in-class user experience and is taking adequate measures to keep a consistent pace with the increasing needs of the customers.

Speaking at the 10 Years of Excellence celebrations held later in the day, Mr. Wang Hua, Chairman and CEO Zong 4G said “Our customers’ satisfaction is at the core of Zong 4G’s business strategy and we take great pride in being a customer-centric company. Our core focus “Customer priority and quality principle” has enabled us to become the leading mobile communication network in Pakistan. With more than 32 million subscribers and more than 10 million 4G customers, we are Pakistan’s No.1 Data Network through our unmatched products and solutions.”

He further added “We are continuously innovating to enrich the experience of new age digital customers  and will continue to provide innovative services to our customers in mobile, household, corporate and value added sectors  to help them connect seamlessly wherever they are.”

With More than 10,000 4G towers and most advanced customer services, Pakistan’s No.1 Data Network is bringing the best solutions and services from around the world, to empower Pakistanis and to build a digital Pakistan. For people of Pakistan, Zong 4G is promise and testament of an unmatched digital experience.

Ms. Wang Haibo , Chief Human Resource Officer (R) thanking the valued customer for his loyalty and collecting his feedback.

Ms. Wang Haibo, Chief Human Resource Officer (2nd from left) along with Zong 4G’s team interacting with customers in Islamabad

Liu Jianhui, Chief Technical Officer (L) recording feedback in a local market.

 

Mr. Moied Javeed, Acting Chief Commercial Officer, along with his team recording valued customer’s feedback and suggestion on customers experience day.